Assistant Store Manager - Orchard Park

As advocates for a better wireless journey, our whole team at WOW! mobile boutique™ is passionate about retail - focusing on the customer’s needs and helping them make the right call when selecting a solution for their lifestyle. It helps that we are supported by Canada’s best wireless carriers TELUS, Rogers, Koodo, Fido, and Chatr and carry the coolest lineup of accessories.

The Assistant Store Manager (ASM) at WOW! mobile boutique™ plays a significant role in supporting the Store Manager in the daily operations of the kiosk. When the Store Manager is absent the Assistant Manager is responsible for the overall day to day sales and operations of the kiosk, adhering strictly and consistently to kiosk operational and selling standards.

What you will achieve: 

• Investigate and clear all timekeeping exceptions daily
• Communicate weekly financial pick-up slips to Store Support
• Ensure store supplies are stocked and replenished where necessary
• Perform coaching sales observations with Sales Associates in store
• Check and process inventory RMAs daily or as needed
• Complete Transactional Audits daily, share results with Manager and coach back accordingly
• Lead by example and meet minimum sales targets
• Handle customer complaints

At times an ASM may need to take over for the Manager and perform additional duties:

• Hyla Trade-In processing
• Attending Weekly District Sales and Operations calls
• Creating a Schedule in Natural Insights Time and Attendance.
• Set Weekly Store & Associate sales targets in Weekly Minimums Planner (WMP)
• Coach Associates and document last week’s results and create an action plan for the new week.
• Update the Store Quarterly Minimums Summary (SQMS) and ensure all Sales Associates complete their dot status.
• Distribute Gold Stars and Gold Star Achievement Award (GSAA) recognition cards to your top achievers for the week.

You have the following skills?

• 1-2 years of store supervision and management experience, coaching, and leadership skills, developed in a retail organization, preferably within the wireless or electronics sector
• Detail oriented and results focused individual with a proven ability to manage multiple priorities with a demonstrated sense of urgency
• Diploma or Degree in Business, Marketing or equivalent an asset
• Computer aptitude with strong skills in Microsoft office
• Comfortable with modern technology
• Flexible to work a variety of shifts including evenings and weekends based on business needs

 What we offer:

• Competitive salary
• 50% of your monthly cellphone bill
• Unlimited Commission structure
• Competitive group benefit package

Physical Job Requirements:          

• Ability to lift 30-50 pounds
• Ability to stand for extensive periods of time

WOW! boutique mobile is committed to creating an environment that promotes diversity and is proud to be an equal opportunity employer.

During the recruitment process, all applicants will be required to complete an online assessment and provide consent for criminal background checks.

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